Rutgers University Off-Campus Housing Service

Problem Resolution

If you are having problems with your landlord, tenants, or co-tenants, our office provides you with a number of options. After discussing the matter with you, we may suggest possible solutions and/or contact local agencies for more information or help.

Rutgers Off-Campus Housing Service Rental Unit Complaint Procedure

The Rutgers Off-Campus Housing Service (OCHS) has instituted a complaint procedure that is intended to:

maintain the high quality of our listings by not accepting advertisements from listors who violate basic ethical and legal standards
stimulate the development of ethical and legal relations between students and landlords
help both parties find solutions to problems before court action or more serious measures are pursued

OCHS maintains a public record* of housing complaints filed by tenants at the time of their occupancy who are students, faculty, or staff at Rutgers, The State University of New Jersey. OCHS may assume the power to include the complaint in its public record; to deny the charged party's listing privileges; and/or to notify appropriate enforcement agencies about the problem(s).

*The contents of the public complaint record consist of the written allegations of the tenant and the response from the landlord or his representative. The presence of a complaint in the record does not imply that any of the parties involved are guilty of breaking the law, nor does it indicate that OCHS has independently verified the charges made. The complaint book is available at the office to Rutgers students, faculty, staff, and listors during regular office hours.

If you are having a problem with your landlord and would like to file a complaint, you may do so in person at our office located at 96 Davidson Road, Piscataway, NJ 08854.

For more information contact our office at 732-445-5737.